TrialWorks Icon does not respond to clicks

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Problem

A user clicking on the TrialWorks icon (or TrialWorks Hybrid icon) gets no response; the software does not appear to launch. This is frequently seen on Terminal Servers.

Cause

This happens frequently after Microsoft Office Updates that affect the Access/Access Runtime components.

Solution

Log into the computer (or terminal server) as an administrator. Launch TrialWorks or just Microsoft Access 2002/2007 RUNTIME at least once. The "First-time installer" will run. After it completes, users will be able to open TrialWorks.